1. Definitions

In these Conditions the following expressions shall have the following meanings:

• “The Company” means “Learnovate Events”
• The “Client” means the person, company or other legal entity identified as providing a request to “Learnovate Events” to supply Services.
• “Services” means the goods or services to be provided by “Learnovate Events” to the Client under the terms of the contract and “Services” shall be construed accordingly.
• “Confirmation Date” means the date when all the following apply:
  – A request to supply Services has been received from the Client by Learnovate Events.
  – Learnovate Events has confirmed to the Client that the workshop, course or other Services requested are available.
  – Payment has been received or alternative payment method agreed.
• “Contract” means the contract between Learnovate Events and the Client under which the Services are to be supplied by Learnovate Events to the Client.
• “Day” means every day of the week including Friday, Saturday and Public holidays. “Month” means a calendar month. “Week” means seven consecutive days.
• “Intellectual Property” includes all training materials, notebooks, manuals, inventions, patent applications, granted patents, registered and unregistered designs, copyright works, trademarks and confidential information.



2. Prices

• The price payable for the Services shall be the price quoted on www.learnovate.ae or the Invoice prepared by the Company at the Confirmation Date unless otherwise stated.
• The price does not include travel, accommodation, or other related expenses unless otherwise stated.



3. Methods of Payment

• Once you Register for the Workshop/Course, an Invoice with the breakdown of the amount to be paid will be sent to you on your registered email address.
• The invoice will also contain our Bank Details. You can choose one of the following payment methods.
• Cash Deposit: Payment can be made in Cash by depositing the amount in Cash Deposit Machine (CDM) of ADCB.
• Online Bank Transfer: You can register our account as a Beneficiary in your Online Banking, and can transfer the required amount via online banking.
• UAE Exchange, Al Ansari or similar Exchange: You can also make the payment through one of the Exchange Service Centres.



4. Delivery Policy – Services

• Once you book a Course, a confirmation email along with the Invoice will be sent to the Registrant on his/her registered Email address. The registrant has to make the payment within 48 hours of the receipt of the email to confirm the registration of the course.
• Once you have made the Payment through our Payment Gateway. A confirmation SMS along with an email will be sent at the registered email address. A receipt will be issued upon receiving the payment in our bank account. (Usually within 3 working days)



5. Workshops

• The Company may from time to time provide training in conjunction with other Training Providers or Associates. To the best knowledge of The Company these Training Providers and Associates are suitably qualified and accredited to deliver the training courses offered.
• The Company will perform the Services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the Services are hereby expressly excluded.
• The indication of availability and location shown on The Company website is for general guidance and does not form any part of a contract. Please contact The Company before making any travel or accommodation arrangements as The Company will not be liable for any action that you may take in reliance on the information.
• The Company and its Training Providers reserve the right to refuse admission to the training premises by any person whom they consider in their absolute discretion to be unsuitable for admission onto the training premises or to remove any such person after the commencement of a course.
• It is the responsibility of the delegates to make sure that they meet the eligibility requirements of the course they have enrolled for, and that the course content meets their requirements.
• Unless otherwise indicated, all courses are delivered solely in English and all delegates must be sufficiently proficient in English language before attending a course.



6. Cancellation by the Company

• The Company reserves the right to cancel or arrange an alternative date for a course. In such circumstances The Company will endeavor to provide notice of cancellation or change to the Delegate.In the event of rescheduling of the course, if the Delegate wants to withdraw; the Delegate can be offered 100% refund if the rescheduled date is more than a month away. 50% refund if the rescheduled date is within a month.The Delegates can also be offered credit notes, which can be used for any of the future courses.
• Please be aware that The Company bears no responsibility for any costs incurred by the Delegate for travel, hotels/bed and breakfasts. We also bear no responsibility for loss of earnings.



7. Transfers of Training Courses

• Delegates may transfer their registration from one course to another course up to 60 working days prior to the original course date. Once a delegate has transferred no refunds can be made for the cancellation of either course. Only one transfer by any delegate may be made.



8. Cancellation Policy

• Notice of cancellation must be made via e-mail to info@learnovate.ae
• A cancellation acknowledgment will be sent within 3 working days.
• If a cancellation is accepted, the Refunds will be made through the original mode of payment only as per the Refund Policy.



9. Refund Policy

• If the refund is approved by the Company, it will be made through the original mode of payment only and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
• More than 60 days prior to a course: 100% refund
• 30 days prior to a course: 75% refund
• 15 days prior to a course: 50% refund
• Within 15 days of course: no refund.
• Refunds will not be provided for registrants who do not attend the course without prior notice of cancellation or reschedule.



10. Liability

• The Company’s total liability for any loss or damage shall not exceed the price payable for the Services, except in cases of direct physical damage to the Client’s property, personal injury or death.
• The Company shall not be liable howsoever caused for indirect or consequential loss including but not limited to: loss of profits; loss of revenue; loss of goodwill; loss of data; failure to achieve savings.



11. Force Majeure

• The Company shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.
• If The Company is unable to perform its duties and obligations under this contract as a direct result of one or more such causes The Company shall give written notice to the Client of such inability stating the cause in question.



12. General

• The Contract shall only become effective at the Confirmation Date.
• Any typographical clerical or other error or omission in any sales literature, administrative documentation, course materials, invoice or other document or information issued by The Company or its Training Providers shall be subject to correction without any liability on the part of The Company.
• No variation to these Terms and Conditions shall be effective unless made in writing and signed by an authorized representative of The Company.
• The invalidity or unenforceability for any reason of any condition, sub-clause or paragraph of these Terms and Conditions shall not prejudice or affect the validity or enforceability of the remainder.
• “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
• We accept Visa and Master Card for payment. The payment can be made in UAE Dirhams.
• Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
• We will not trade with or provide any services to OFAC and sanctioned countries.
• Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
• User is responsible for maintaining the confidentiality of his account.
• Cardholder must retain a copy of transaction records and Merchant policies and rules.
• This website www.learnovate.ae is maintained by Learnovate Events.
• All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.