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    Terms And Conditions

    1. Definitions

      “Company” / “Learnovate”
      means Learnovate Events (trading as Learnovate).
      “Client” / “Participant” / “Delegate”
      means the person or entity requesting or attending Services.
      “Services”
      means courses, workshops, webinars, online modules, materials, and related services provided by Learnovate.
      “Confirmation Date”
      means the date on which all apply: (i) Learnovate receives a valid request to supply Services; (ii) Learnovate confirms availability of the requested Service; (iii) payment is received or an alternative payment method is agreed in writing.
      “Contract”
      means the contract between Learnovate and the Client for the supply of Services.
      “Day/Week/Month”
      mean calendar day, seven consecutive days, and calendar month respectively.
      “Intellectual Property” (IP)
      includes all training materials, manuals, content, inventions, designs, copyrights, trademarks, and confidential information.

    2. Scope & Acceptance

      By using learnovate.ae, registering for a course/webinar, or accessing any content, you agree to these Terms & Conditions, our Cancellation & Refund Policy and Privacy Policy.

    3. Prices & Taxes

      • The fee payable is the price shown on learnovate.ae or on the Company’s invoice at the Confirmation Date, unless otherwise stated.
      • Unless explicitly stated, prices are exclusive of VAT. Where applicable, UAE VAT (currently 5%) is charged at checkout/invoicing.
      • Travel, accommodation, and incidental expenses are not included unless expressly stated.

    4. Registration, Invoices & Seat Holds

      • An invoice/receipt is issued to the registered email once you sign up.
      • Unpaid invoices/holds expire after 48 hours unless a written extension is granted.
      • A seat is confirmed only upon payment (or written approval of an alternative payment method).

    5. Payment Methods

      • Cards: Visa & MasterCard accepted; currency: AED.
      • Installments: Via Tabby where available (subject to phone/Country code and course price thresholds).
      • Bank Transfer / Online Transfer (beneficiary details on invoice).
      • Cash Deposit Machine (ADCB) or Exchange Houses (e.g., LuLu Exchange, Al Ansari) — keep the deposit slip.
      • Cardholders must retain a copy of transaction records and Learnovate’s policies; user is responsible for account confidentiality.

    6. Delivery Policy – Services

      After registration, a confirmation email (and invoice) is sent.

      Upon receipt of payment, you receive a payment confirmation and seat confirmation.

      For online/hybrid programs, access credentials or links will be shared via email/dashboard prior to the start date. Bank transfers may take up to 3 working days to reflect.

    7. Eligibility, Language & Conduct

      • It is the participant’s responsibility to ensure they meet any eligibility/prerequisites listed on the course page.
      • Unless stated otherwise, courses are delivered in English; participants must be sufficiently proficient.
      • Right to refuse admission: Learnovate and its training partners may refuse or remove any person for disruptive or inappropriate conduct; no refund will be due.

    8. Scheduling, Venue & Instructor Changes (by Learnovate)

      Learnovate may change dates, venue, or instructor, or cancel/reschedule a course when necessary (e.g., operational, regulatory, or instructor reasons).

      If rescheduled, you may choose:

      1. a full refund if the new dates are not suitable, or
      2. a free transfer to the new batch.

      If you opt for a transfer, you will not be eligible for a refund thereafter, even if the next batch is subsequently rescheduled; you will be accommodated in the next available batch.

      Learnovate is not responsible for costs incurred for travel, accommodation, or loss of earnings.

    9. Participant Transfers (Rescheduling by Client)

      • ≥ 14 days before the course date: one free transfer to another batch/date (subject to availability).
      • < 14 days before the course date: transfer accepted with a 15% administrative fee.
      • No-show without prior notice: transfer not permitted, and fee is forfeited.

      Important: Once a participant transfers, no refunds are available at any future point (including if the new batch is later rescheduled). You will be accommodated in the next available batch.

    10. Cancellations by Client

      • Cancellation requests must be emailed to info@learnovate.ae.
      • An acknowledgment is issued within 3 working days.
      • Approved refunds are processed only to the original payment method.

    11. Refund Policy

      Time-based refunds (assuming no online content has been accessed):

      • ≥ 30 days before start date: 85% refund
      • 14–29 days before start date: 70% refund
      • < 14 days before start date: No refund (transfer possible per Clause 9 with 15% admin fee)
      • Hybrid / Online + Practical: Accessing any online content makes the booking non-refundable.
      • Medical emergencies: Refund or transfer may be granted upon valid documentation submitted before the course begins.
      • Processing time: within 14 business days after approval (issuer bank timelines may vary).
      • Non-refundable: VAT and administrative charges.
      • No-shows: not eligible for refund or transfer.
      • Legacy clause: Bookings made under prior versions of this policy remain governed by the terms in force at the time of purchase, unless both parties agree in writing to adopt this version.

    12. Workshops & Delivery Standards

      Learnovate may deliver directly or with accredited partners/associates. To the best of Learnovate’s knowledge, partners are qualified and authorized.

      Services are performed with reasonable skill and care. All other warranties (express/implied) are excluded to the fullest extent permitted by law.

    13. Intellectual Property & Recording

      • All course content, manuals, slides, videos, and materials are Learnovate’s or the instructor’s IP.
      • You may not copy, share, record, redistribute, or publish any part of the content without prior written consent.
      • Audio/video recording of classes is prohibited unless expressly authorized.

    14. Certificates & CPD

      • Certificates are issued upon full attendance and completion of any required assessments/feedback.
      • Digital certificates are typically issued within 14 working days via email or dashboard.
      • Replacement/corrections may incur an admin fee. Recognition outside the UAE is not guaranteed unless stated.

    15. Liability

      Learnovate’s total liability for loss or damage arising under the Contract shall not exceed the price paid for the Services, except for liability that cannot be limited by law (e.g., death or personal injury caused by negligence).

      Learnovate is not liable for indirect or consequential losses, including loss of profits, revenue, goodwill, or data.

    16. Force Majeure

      Learnovate is not in breach where performance is prevented or delayed by events beyond reasonable control (e.g., acts of God, war, civil unrest, government action, epidemic/pandemic restrictions, fire, flood, energy/utility failure, strikes, key instructor illness). Notice will be provided where feasible.

    17. Compliance, Sanctions & Minors

      • Country of domicile: United Arab Emirates.
      • We do not trade with or provide services to OFAC-sanctioned countries.
      • Users under 18 must not register or transact on the website.

    18. Data Protection & Communications

      Your data is handled per our Privacy Policy (UAE Federal Decree-Law No. 45 of 2021 compliance). By registering, you consent to receiving essential service communications (e.g., confirmations, reminders) and certificate/CPD reporting where required.

    19. Errors & Corrections

      Any typographical or clerical errors in sales literature, admin documents, course materials, invoices, or site content are subject to correction without liability.

    20. Variations, Waiver & Severability

      • No variation to these Terms is effective unless in writing and signed/issued by an authorized Learnovate representative.
      • Failure to enforce a right is not a waiver.
      • If any provision is held invalid, the remainder remains enforceable.

    21. Governing Law & Jurisdiction

      These Terms are governed by the laws of the UAE. All disputes shall be heard exclusively by the courts of Dubai, UAE.

    22. Website & Contact

      This website (www.learnovate.ae) is maintained by Learnovate Events.

      For all queries, cancellations, or refund requests: info@learnovate.ae