Definitions

“Company” / “Learnovate”

means Learnovate Events, trading as Learnovate.

“Client” / “Participant” / “Delegate”

means the individual or entity requesting, purchasing, or attending the Services.

“Services”

means courses, workshops, certifications, webinars, online modules, training materials, and related services provided by Learnovate.

“Confirmation Date”

means the date on which all of the following occur:

• (i) Learnovate receives a valid request to supply Services;
• (ii) Learnovate confirms availability of the requested Service; and
• (iii) payment is received in full or an alternative payment method is approved in writing.

“Contract”

means the agreement between Learnovate and the Client for the provision of Services, incorporating these Terms & Conditions.

“Day / Week / Month”

mean a calendar day, seven consecutive calendar days, and a calendar month respectively.

“Intellectual Property (IP)”

includes all training materials, manuals, presentations, videos, designs, trademarks, copyrights, confidential information, and proprietary content.

Scope & Acceptance

By accessing www.learnovate.ae, registering for any Service, making payment, or participating in any course or program, you confirm that you have read, understood, and agreed to these Terms & Conditions, together with the Cancellation & Refund Policy and Privacy Policy, which form part of the Contract.

Prices & Taxes

• All prices are as displayed on learnovate.ae or stated on the Company’s invoice as of the Confirmation Date, unless otherwise agreed in writing.
• Unless explicitly stated, all prices are exclusive of UAE Value Added Tax (VAT). VAT is charged at the applicable statutory rate (currently 5%).
• Travel, accommodation, visas, insurance, meals, and incidental expenses are not included unless expressly stated in writing.

Registration, Invoices & Seat Confirmation

• Invoices and receipts are issued to the registered email address upon registration.
• Unpaid invoices or seat holds expire after forty-eight (48) hours unless a written extension is approved by Learnovate.
• A seat is confirmed only upon receipt of full payment or written approval of an alternative payment arrangement.

Payment Methods

Accepted payment methods include:

• Credit/Debit Cards (Visa and MasterCard; currency: AED)
• Installments via Tabby (where available and subject to eligibility)
• Bank Transfer / Online Transfer (details provided on invoice)
• Cash Deposit via approved banks or exchange houses (deposit slip required)

Participants are responsible for maintaining confidentiality of payment and account details.

Delivery of Services

Upon payment, a confirmation email and seat confirmation will be issued.

For online or hybrid programs, access credentials or links will be shared prior to the start date. Bank transfers may require up to three (3) working days to reflect.

Eligibility & Assessment of Suitability

• Participants are responsible for ensuring they meet all eligibility criteria or prerequisites stated on the course page.
• Unless otherwise stated, courses are delivered in English and participants must possess sufficient proficiency.
• Learnovate reserves the right to assess a participant’s suitability at any time, including by reviewing prior enrolment history, conduct, complaints, or interactions.

Professional Eligibility Declaration

By registering for any Learnovate course restricted to healthcare professionals, the participant confirms that they hold a valid professional qualification and license (where applicable) and are legally permitted to practise within their jurisdiction.

The participant acknowledges that any false declaration constitutes a material breach of these Terms & Conditions.

Credential Verification and Audit Rights

• Learnovate reserves the right to request verification of professional credentials at any stage before, during, or after the course, including copies of degrees, licenses, or regulatory registrations.
• Failure to provide satisfactory documentation within the stipulated timeframe may result in suspension or revocation of certificates without refund.

Participant Conduct

Participants must behave in a professional, respectful, and cooperative manner. Prohibited conduct includes, without limitation:

• disruptive or aggressive behaviour
• harassment, intimidation, or abusive language
• refusal to follow instructor, venue, or safety instructions
• threats or defamatory statements
• unauthorized recording or distribution of content
• damage to property
• repeated or bad-faith complaints intended to disrupt Services

Breach may result in immediate removal.

Right to Refuse or Cancel Admission

Learnovate reserves the right, at its sole discretion, to refuse admission, cancel enrollment, or remove a participant before or during a course where reasonably required for safety, regulatory compliance, operational integrity, protection of staff or participants, prior conduct, misrepresentation, breach of these Terms, or behaviour likely to disrupt the learning environment.

Where admission is refused or a participant is removed for such reasons, no refund shall be payable.

Scheduling, Venue & Instructor Changes

Learnovate may change course dates, venue, delivery format, or instructor, or cancel or reschedule a course where required for operational or regulatory reasons.

If rescheduled, participants may choose either:

1. a full refund if the new dates are unsuitable; or
2. a free transfer to the rescheduled or next available batch.

Once a transfer is accepted, no refund shall be available thereafter. Learnovate is not responsible for travel, accommodation, or loss of earnings.

Participant Transfers

• ≥ fourteen (14) days before start date: one free transfer (subject to availability).
• < fourteen (14) days: transfer permitted with a 15% administrative fee.
• No-shows: no transfer or refund.

Cancellations by Client

• Cancellation requests must be submitted in writing to info@learnovate.ae.
• Acknowledgment will be issued within three (3) working days.
• Approved refunds are processed only to the original payment method.

Refund Policy

Provided no online content has been accessed:

• ≥ 30 days: 85% refund
• 14–29 days: 70% refund
• < 14 days: no refund

• Hybrid or online programs become non-refundable once access is granted.
• Medical emergencies may be considered upon valid documentation submitted prior to commencement.
• VAT and administrative charges are non-refundable.
• Refunds are processed within fourteen (14) business days.

Intellectual Property & Recording

• All materials remain the Intellectual Property of Learnovate or its instructors.
• Participants may not copy, record, reproduce, distribute, or publish content without prior written consent.
• Unauthorized recording is prohibited.

Commercial Use and Training Restriction

All course materials, frameworks, techniques, slide decks, manuals, videos, practical protocols, teaching methodologies, and proprietary systems delivered by Learnovate are strictly for the personal educational use of the registered participant.

Participants are expressly prohibited from:

• (a) reproducing, adapting, modifying, translating, or creating derivative works from Learnovate materials;
• (b) delivering internal or external trainings, workshops, seminars, or courses based wholly or substantially on Learnovate content;
• (c) using Learnovate course structures, presentation formats, protocols, or proprietary teaching methodologies to develop their own programs;
• (d) sublicensing, selling, distributing, or commercially exploiting any part of the content;
• (e) using Learnovate branding, logos, course titles, or representations implying affiliation or endorsement.

Any use beyond personal learning requires prior written licensing agreement from Learnovate. Unauthorized commercial or institutional use constitutes intellectual property infringement and may result in legal action, financial claims, and injunctive relief.

Certificates & CPD

• Certificates are issued upon full attendance and completion of required assessments.
• Digital certificates are typically issued within fourteen (14) working days.
• Recognition outside the UAE is not guaranteed unless stated.

Conditional Issuance of Certificates

• All certificates are issued based on the participant’s declared eligibility and are conditional upon subsequent verification if requested.
• Certificates may be suspended, revoked, or declared void where eligibility requirements are not met or where false information has been provided.

No Professional Endorsement

Participation in or completion of a Learnovate course does not constitute certification to practise, professional endorsement, or regulatory authorization.

Scope of Practice Responsibility

• Completion of any course does not authorize the participant to practise techniques outside their professional scope or regulatory permissions.
• Participants remain solely responsible for ensuring compliance with the laws and regulatory requirements applicable in the jurisdiction in which they practise.

Liability

• Learnovate’s total liability shall not exceed the amount paid for the Services, except where liability cannot be limited by law.
• Learnovate is not liable for indirect or consequential losses.

Indemnity

The participant agrees to indemnify and hold harmless Learnovate, its directors, employees, instructors, and partners from any claims, losses, damages, liabilities, or regulatory actions arising from:

• (a) false declarations of eligibility;
• (b) misuse of course content; or
• (c) practising outside lawful scope.

Force Majeure

Learnovate is not liable for failure or delay due to events beyond reasonable control, including government action, epidemics, natural disasters, civil unrest, or instructor illness.

Compliance, Sanctions & Minors

• Country of domicile: United Arab Emirates.
• Learnovate does not trade with OFAC-sanctioned countries.
• Users under eighteen (18) may not register.

Regulatory Disclosure

Where false declarations or unlawful practice are identified, Learnovate reserves the right to notify relevant accrediting or regulatory authorities.

Data Protection & Communications

• Personal data is processed in accordance with UAE Federal Decree-Law No. 45 of 2021 and the Privacy Policy.
• Participants consent to essential service communications and CPD reporting where required.

Errors & Corrections

Learnovate reserves the right to correct typographical or clerical errors without liability.

Variations, Waiver & Severability

• No variation is effective unless issued in writing by Learnovate.
• Failure to enforce a right is not a waiver.
• If any provision is invalid, the remainder remains enforceable.

Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. All disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Website & Contact

This website is operated by Learnovate Events.

For all queries or cancellations: info@learnovate.ae